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on 12-07-2016 15:37
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on 12-07-2016 15:37
Hi I have 2 contracts with o2 1st one is for my wife 2nd was taken only for phone deal so i've never activated sim or opened account. Now i did know that it runs out soon but didnt know when. After Chat with some advisor he told me that it ende 21/02/2016 ... so 5 months paying for nothing, no email, no letter asking do i want to continue ehh. So i want to find out can i have my money back for this past 5 months and has someone had that kind of problem?
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on 12-07-2016 15:53
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on 12-07-2016 15:53
@Anonymous Please see this guide on how to cancel. You will not be refunded any money.
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on 12-07-2016 15:47
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on 12-07-2016 15:47
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on 12-07-2016 15:53
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on 12-07-2016 15:53
@Anonymous Please see this guide on how to cancel. You will not be refunded any money.
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on 12-07-2016 15:54
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on 12-07-2016 15:54
You will not be able to obtain a refund for the month since your contract has expired as O2 are still providing you with the service you requested even if you have not / do not use it.
I recommend whoever is the account holder calls up to cancel your contract and avoid any future costs.
*DO NOT CANCEL YOUR DIRECT DEBIT UNTIL YOU HAVE A FINAL BILL WHICH YOU HAVE PAID*
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on 12-07-2016 15:55
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on 12-07-2016 15:55
Contracts run a minimum term of 2 years, after that they continue to roll over on a monthly basis.
It is the responsibility of the account holder to check the account status I'm afraid.
The good news is that you can cancel now and give your 30 days notice which means you will only need to make one more payment on the account
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Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 12-07-2016 17:11
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on 12-07-2016 17:11
I'm quite surprised that you did not know that you had to give notice and cancel.We are sent emails when we take out a contract with all the details. O2 are obliged to provide a service within those terms and conditions but we as customers need to fully understand our own obligations. The responsibility for those 5 months of paying for the service is down to yourself I'm afraid. Did you not know that the contract ended 5 months ago? Surely you check your details in My O2?
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on 12-07-2016 17:43
And that what is my problem i did NOT used sim card or opened acc with other contract as i needed phone for my contact with three. I dont have paper contract so couldent check end date( not sure what happen with it just lost it i suppose) and yeah i know its my fault but i really belive that o2 just used fact that im not using my sim and didnt inform me that my contract ends.On my other contract i ALWAYS recive email than post "Ur contract ends soon u will be abel to choose upgrade ur phone" sort of so why advisor told me they NOt inform about contract termination date??
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on 12-07-2016 17:50
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on 12-07-2016 17:50
Either way, you still gotta pay until you cancel, sorry mate, it's the same for everyone.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 12-07-2016 17:56
It isn't just like i told u other contract 7 years + full info, updates new contract with unused sim no info
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on 12-07-2016 17:58
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on 12-07-2016 17:58
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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