o2 are meant to be a more "premium" brand that should focus on customer experience. Over time they have consistently had the highest prices, they overload you with information and lock you into contracts of 24 months. The only way to get even half decent value is to switch to a brand new contract half the way through which will last another 24 months, this forces you to stay with them.
They have slowly stripped priority down its weakest form where unless by chance there is some concert ticket you are interested in the service has no value anymore, this is not what I signed up for when I joined o2.
Customer service is abysmal, you wait ages for an agent who are outsourced to other countries with rubbish service lines.
The scam callers are everywhere, they make millions but do nothing to deal with those who impersonate their agents, they just tell us to be more careful.
This is not the service I was sold, I want out but they will force me to pay hundreds of pounds to leave, its like a predatory pyramid scheme. I will be starting up formal actions, anyone who wants to join should look out soon as I will be posting more over social media.
