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Level 1: Joiner
Posts: 25
Registered: ‎16-05-2013

Re: o2 UNABLE TO PROVIDE SERVICE AT NEW ADDRESS

Yes we checked the coverage. No, it's not o2's fault. We didn't choose the area, we chose the house. The other networks provide coverage there, but we are already in contract with o2. All these questions, but no practical suggestions for what to do next
Level 70: Enigma
Posts: 16,889
Registered: ‎31-03-2010

Re: o2 UNABLE TO PROVIDE SERVICE AT NEW ADDRESS

I'm sorry to say it, but loyalty counts for nothing these days, and without trying to sound harsh, paying your bills isn't anything different than any other customer would be doing. My only suggestion would be to try to call Customer Services again and hope that you get someone on the other end who might be more sympathetic to your problem, but I wouldn't count on that.

I DO NOT WORK FOR O2



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Posts: 16,454
Topics: 297
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Registered: ‎13-08-2008

Re: o2 UNABLE TO PROVIDE SERVICE AT NEW ADDRESS

Apart from the boostbox option and tugo.

 

The phones could be setup to divert to another networks payg handset for when out of coverage / no answer.

 

Not ideal but would help with the business numbers.

 

We see similar posts on here all the time and as far as I have seen nobody has ever got a discount after a property move.

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Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous
Posts: 0

Re: o2 UNABLE TO PROVIDE SERVICE AT NEW ADDRESS

You won't get a discount just because you moved, as Adam has said try tu go or a boost box or you could have a cheap back up payg phone on another network for when your at home