hey I wonder if any one could offer their opinion on this matter below. I'm on a Pay Monthly o2 Refresh 24 month contract, expiring Sept 2016. On November 30th I noticed an offer on the o2 homepage that offered o2 about experiencing 30gb on iPhone 6s Plus and how o2 would offer my next upgrade on them. So I followed the link and it said on the page 'Upgrade after 12 months, on us, with our 30gb tariff'. As I was past the 12 month mark and logged in to my account, I could make an upgrade so chose the iPhone 6s Plus 128gb, paid the Up front cost and selected what I thought was my new tariff. It all went through ok and I picked up my new iPhone that day at the store below my office. Nothing was mentioned at the pick up, and I asked if I needed to put in the new sim given - but was told there was no need. I thought nothing of it, and continued to use my new phone with my original sim.
Yesterday I checked my bank account and noticed that there were two payment from o2 had come out, which I found odd as I had received no notification via text, email or letter - which I usually do when my bill is due. I logged in to my o2 account and there are now two numbers under my account. I also received my bill for my original account - so figured there had been a mix up and contacted o2 Chat. They told me that I'd in fact bought myself a new o2 refresh contract, rather than upgrade. As this was past the 14 day cooling off period there is nothing I can do other than to continue or pay the full contract out to exit.
When I checked the o2 site I see that the 'upgrade' info has now change to include 'more details' about trading the old phone - which definitely didn't exist at the time on 30th Nov. I'm a fairly savvy guy, and checked the site for further details at the time, to ensure that I wasn't getting myself in to anything daft.
As o2 never sent me the bill to charge me for the new o2 Refresh do I have a case to cancel? If I had seen the bill prior to the money being taken from my account, I would have had the information to cancel during the 14 day cooling off period.
I wondered if you could let me know your thoughts on this.
Thanks,
Gary.
.gif)
