Why wont O2 take my money!!!!!

[Anonymous]

I have 5 family mobile phones, all bought at different times. The easiest method for paying them (for me) is online. I always do this on payday for obvious reasons.

O2 have changed their system for online payments and the result is that whenever I try to make a payment it fails. There is a message that pops up asking me to contact my bank. I have done this and there is no issue at there end. I have also tried the automated route this worked last month but not this month!!!

I have just spoken to C/S who tried to put the payments through for me but this to failed as he was using their online service..... There is no issue with the card I am using as when I was speaking to him on the phone I paid x3 of my other bills...... He suggested that I ring back on Monday to speak to one of the "card team"

Anyone else have this issue?

This is using a RBS visa debit card.

[Bambino · Accepted solution]

Obviously very frustrating, but if customer service couldn't put the payment through then there's obviously a glitch. Just make sure you have a record of the time and date of the call to them. Hopefully this will get resolved on Monday.

I know you say that the method you're using is easiest for you, but with that many payments to make you might want to reconsider and set up a direct debit. These kinds of problems would be avoided if you did. 

[MI5]

Set up direct debits as per the terms of your contract.

[jonsie]

It's difficult to say what is wrong with O2's payment system but literally thousands of people pay this way with no problems. The best and easiest way to pay is by direct debit and you can set them to be taken on your salary date. No stress and no worries about your phone being disconnected because of non payment.

[Cleoriff]

There are many ways to pay your bill. The best and less stress free way is via direct debit which you should be doing anyway if you have a contract

http://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/m-p/874982

[Curr946]

You need to speak with RBS card authorisation team. They will have one, might have a different name.

[Bambino]

The OP in his first post said he had already contacted his bank and there was no problem. The problem is with O2's online payment system. 

[jonsie]

The OP has already spoken to the bank.

[viridis]

Same here, O2 were informed a month ago.
Still same stupid failures.
Bank(S) confirmed no issue their end, goes through all the authenticity checks fine but then shows error
Last month I used the old system to put them through in the end.
To do it, go to your myo2, view bill, view older bills, and the old system frame will show. On the right, at the bottom you will see "payments"
Click on make payment and you'll have the old interface come up which still works

[viridis]

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@Curr946 wrote:
You need to speak with RBS card authorisation team. They will have one, might have a different name.

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Nothing to do with them, they allow the authorisations but something makes O2 fail their end