Hi,
I have just recently had my phone disconnected, i had been behind on a payment, with this new o2 refresh the bills come out in 2 parts now, i was unable to pay my phone plan for 2 months but made an o2 agent aware of the situation on live chat constantly. I then had my phone cut off which ment i could recieve calls and text but obv couldnt make any, i again went back to an online o2 agent who i explained the situation to (again) and was told they would sort it out and not to worry, then promptly got my services working again, which i was really happy with.
Few days later my phone was cut off again and once again i went back onto live chat and once again explained the same thing to another agent, who once again told me not to worry and this wouldnt happen again and got my services back on.
A day later i recieve a letter and also a text stating my phone would be cut off if i didnt pay my unpaid payments. I once again went back to live chat, this time i was told i had no need to worry and that the letters and texts i was getting were just automated, i then asked ' so my phone wont be cut off or anything' to which they replied no not at all, dont worry, apprently there was something on my account stating that wouldnt happen and was told the money that was owed would be paid on my next pay date. I was assured time and time again when i asked if they were sure nothing would happen so left the chat happy and unworried as i thought i would just be paying on my next bill date.
Tuesday afternoon when i finished work, i looked at my phone to find i had no service 'OH GREAT THEY'VE CUT MY PHONE OFF'. I spent all tuesday from 3 or 4 til 7 trying to explain to live chat agents what has happened and asking why it happened. I was told they couldnt do anything and i had to ring the support team. Trying to explain that my mobile is the only source of calling i had was met with agents telling me, well use a friends or family members phone, i asked would this cost my family members, which was met with yes but you have to contact the support team. I had to explain this to 4 or 5 agents as i was losing connection and was being passed onto different agents.
I understand i need to pay my bill which i will but i feel like i have been constantly lied to by every chat agent and as a result my phone has been disconnected.
Any help from anyone would be great as i am at a loss at what to do except give in
