Chat never on and Call Back is 2 weeks away

[Gwaddell]

For 3 days i have been trying to have a chat with someone regarding Disney + being removed from my account in error but constant message of being busy, i then thought i would try a call back, booked that for 2 weeks time (1st time it was available), surely there must be an easier way to get this resolved

[madasaf1sh · Accepted solution]

@Gwaddell 

Have you tried social media or calling up, and holding on the phone  if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone

Disney+ will only be removed if you dont take up the offer within 28days of your contract starting or you cancel it... 

How do you mean removed in error as we might be abe to offer advice

[TallTrees]

Hi there @Gwaddell 

Welcome to the o2 Community forum 

Don't know what is better or easier but I can give you some ways try leaving a message here

O2 Social Media

(Twitter | Instagram | Facebook)

Or you may have this info

Guide: How to find help & contact O2 

Call back is probably not practical because of pressure of calls etc at customer services 

Perseverance is necessary (sorry)

You can access your extras from MYO2 look there if you haven't already.

Best wishes 

PS chat is not great for this anyway