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International bolt on

JezMiles
Level 1: Joiner
  • 1 Posts
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Registered:

Hi. I’m in the Caribbean and have added the international bolt-on but whenever I try and call the uk it won’t connect despite having the correct dialling codes. So very very frustrating and impossible to contact o2 who only seem to want to live chat if I want to upgrade!!!!

just constant unable to connect your call message

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MI5
Level 94: Supreme
  • 122377 Posts
  • 609 Topics
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Registered:

@JezMiles 

The international bolt on only applies to calling from the uk.

You will have a bar on your account that prevents calls when roaming.

You need to contact O2.
All numbers are in this guide including Skype details Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122377 Posts
  • 609 Topics
  • 19079 Solutions
Registered:

@JezMiles 

The international bolt on only applies to calling from the uk.

You will have a bar on your account that prevents calls when roaming.

You need to contact O2.
All numbers are in this guide including Skype details Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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