not received new phone but still getting billed..

PhilBoyd · ‎09-05-2020

I ordered a new phone on wednesday night, website said would be here thursday, now saturday, still no phone and a text saying my bill is ready!!!! Tracking number on confirmation email doesn't work either, how do I get in touch with O2 to find out what is going on?

Katiesadler · ‎09-05-2020

I would go through to lost and stolen as technically it is lost. I'm sure they will help you

MI5 · ‎09-05-2020

@PhilBoyd

Contact methods here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎09-05-2020

Probably out of stock

Try calling and select any of the options to get through

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2

not received new phone but still getting billed..

direct debit still running

help me please!!

Account closure

Not in my account

PAC code problems.