@Paul_Watts wrote:
Cannot swap sims. Must get one from an o2 store and have it activated there and then. Must take photo id with you.
O2 provide a number of ways to swap sims without visiting a store.
To swap your sim text SWAP to 20220. Or, follow the steps below:
- Visit the swap my sim page and enter your mobile number in the box provided.
- We’ll then send you a six digit code by text.
- Enter your six digit code in the box provided.
- Locate the serial number for your new sim. You’ll find it on the back of the sim card. It’s the long number beginning with 8944.
- Enter your serial number in the box provided.
That’s it. We’ll let you know your sim swap has been successful.
Sim swaps can take up to 24 hours to complete. Once you lose signal with your original sim, turn your device off. Put in your new sim and turn your device back on. If you need to, turn your device off and on until you get signal. Then you're ready to go.
Find out more about sim swap
Taken from here https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim
You also need to add 894411 (if missing) at the start of your 13 digit number so that it makes 19 digits in total.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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