This is a community of o2 customers @ianoxley so we can't check your order.
You need to call the sales team for an update - their numbers are 0808 002 0202 or 0800 081 0255
Or you can message them on social media (links in the below guide)
Guide: How to find help & contact O2
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
