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new customer and new phone has not arrived and no one can help

Bain
Level 1: Joiner
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Registered:

I am a new customer with 02, signed up yesterday awaiting phone to be delivered to be advised that it isnt coming, reason is not known, courier issue but they dont know how as the couriere isnt picking up the calls from 02. 

I have recieved my Bill today and wait for it no phone really ?? been with 3 for 12 years and never ever had an issue like this guess i made a wrong move 

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MI5
Level 94: Supreme
  • 143438 Posts
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Registered:

@Bain 

Call O2 again.

It is their responsibility to make sure it's delivered, but sadly customer support is rubbish.

Numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Bain 

Call O2 again.

It is their responsibility to make sure it's delivered, but sadly customer support is rubbish.

Numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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