cancel
Showing results for 
Search instead for 
Did you mean: 

new customer and new phone has not arrived and no one can help

Bain
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I am a new customer with 02, signed up yesterday awaiting phone to be delivered to be advised that it isnt coming, reason is not known, courier issue but they dont know how as the couriere isnt picking up the calls from 02. 

I have recieved my Bill today and wait for it no phone really ?? been with 3 for 12 years and never ever had an issue like this guess i made a wrong move 

Message 1 of 2
108 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 126999 Posts
  • 614 Topics
  • 21894 Solutions
Registered:

@Bain 

Call O2 again.

It is their responsibility to make sure it's delivered, but sadly customer support is rubbish.

Numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
101 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 126999 Posts
  • 614 Topics
  • 21894 Solutions
Registered:

@Bain 

Call O2 again.

It is their responsibility to make sure it's delivered, but sadly customer support is rubbish.

Numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
102 Views