new contract

[directdebit]

Hello. I have been searching the terms and condition but can not find the answer. I havent had a new contract (free handset)for about 12 years, cant remember what the deal is with the direct debit payments. I bought the phone today, notpayment was made automatically, does it come out this month? or 2 payment next month. I thought you used to have to pay a month in advance

help or information on this would be great thanks

[Cleoriff · Accepted solution]

Hi @directdebit

You will get your first bill about 4 days after purchase. It will be taken from your account 14 days later. More info here https://www.o2.co.uk/help/account-and-billing/first-bill

You'll get your first bill within four days of joining O2. You’ll be charged 14 days after you receive your first bill, and your bill date will be the same every month. We’ll email you to let you know how much it will be. Your first bill might be pro rata, which means you'll be charged for one month airtime as well as the first few days of setting up your account.

If you’ve upgraded your device, your billing date will stay the same. Your next bill will be pro rata and might include a charge from your old tariff or Airtime Plan.  

If you're on O2 Refresh we split your bill in two, so you’ll see two payments each month.
1. Device Plan - the cost of your phone or tablet
2. Airtime Plan - the monthly cost of your data, minutes and texts

Both payments will come out of your account on the same day.

If you've signed up to a non-refresh contract, you’ll see one payment each month. 

The best way to keep an eye on your bill is to use My O2. You can see what you’ve been charged for, when to pay and how to pay. You can download the My O2 app for free. Text MYO2APP to 2020.

Hope that helps and welcome to the forum

[Anonymous]

Hi @directdebit hope my guide will provide some help 

https://community.o2.co.uk/t5/Discussions-and-Feedback/A-Guide-To-O2-Refresh/td-p/877701

[directdebit]

thank you