need to down grade taffif

[Anonymous]

hi have had phone on contract for 12months off a 24 contract like alot of people times are hard i need to either downgrade my taffif or will have to look at taking a debt relief order and ending contract any ideas how i can downgrade to cheaper taffif ?

[Anonymous · Accepted solution]

Hi,

If you recently took out your contract then you cannot downgrade i'm afraid unless it was taken out before March 2012.

Have you looked at reducing any of your other outgoing's such as Sky/Virgin etc.

[Bambino]

If you took your contract out after March 2012, you cannot downgrade your tariff. You can cancel any bolt-ons you may have to lessen the monthly charge, but that's about it, I'm sorry to say.

[Anonymous]

oh well thats crazy so il have to go the debt relief way then and 02 wont get anything  crazy in these times when people cant afford to keep up with bills and want to downgrade you cant  i cant help it ive lost my job 

[Anonymous]

Hi,

Sorry to be the bearer of bad news.

I was editing my post as you re posted to suggest reducing other packages such as Sky or Virgin Tv if you have them.

How does the procedure you state end the 02 contract ??

I hope your luck turns around.

[jonsie]

Try calling customer service on 202 to discuss your options, maybe they can help.

[Anonymous]

afraid the virgin tv wentalong time ago with both my cats  car  can hardly afford to eat  have cancelled home insurance home phone etc  may if i write to the press explaining that o2 wont help something can be done if not will have to file for bankrupcy then 02 wont get anything  must be loadsof people in same boat 

[Anonymous]

Follow Jonsie's advice and speak to 02 before it esculates.

Lots of people are living hand to mouth.

Their are avenues such as selling your phone or goods to help pay off the contract early.

[jonsie]

Really sorry to hear about your circumstances and it must be tough.

I think citizens advice may be a good starting point if you get no joy from customer service.

[Anonymous]

Ive used the e mail link before and did get a callback the same day.

Hope all goes well.

http://www.adviceguide.org.uk/wales/consumer_w/consumer_protection_for_the_consumer_e/consumer_citiz...