Solved: my simplicity tariff

Anonymous · ‎19-03-2013

i have just got my new galaxy y,and i am on the simlicity pay monthly,well everytime i send a txt my money go,s down on my fone,could u help me i thought i had plenty of txts left?

jonsie · ‎19-03-2013

The OP is presumably on P&G Simplicity. Call customer service to check if your tariff has been changed to the new simcard. Your credit will go down until your allowances are active.

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Anonymous · ‎19-03-2013

If you are on Pay Monthly then your money can't go down - it doesn't have credit.

Are you using the new sim card with the phone and not your old one?

Anonymous · ‎19-03-2013

i,m still using my old sim card,but it just seems to be taking money off,i send a txt then i get a message showing how much i have left?

Anonymous · ‎19-03-2013

Your old sim card is still pay as you go.

You'll need to use the new sim card to start using the contract. If you want to keep your Pay as you go number you can go to o2.co.uk/keepmynumber

Anonymous · ‎19-03-2013

yes but this fone is a pay as u go,an thats what i,m on,so i can keep using my old sim card?

MI5 · ‎19-03-2013

You are either on PAYG or Pay Monthly - Which is it? If you have a monthly contract SIM put it in your phone and use it. You will get billed monthly. If PAYG, top up and use your credit - Simples !!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎19-03-2013

The OP is presumably on P&G Simplicity. Call customer service to check if your tariff has been changed to the new simcard. Your credit will go down until your allowances are active.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎19-03-2013

I can't help it but I'm

Rofl

perksie · ‎19-03-2013

Well I'm confused as O2 have Pay and Go Simplicity as well as Pay Monthly Simplicity, so it's not surprising customers don't always understand!

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MI5 · ‎19-03-2013

Surely the'd know if the get a monthly bill or have to top up though

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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