my simplicity tariff

[Anonymous]

i have just got my new galaxy y,and i am on the simlicity pay monthly,well everytime i send a txt my money go,s down on my fone,could u help me i thought i had plenty of txts left?

[Anonymous]

If you are on Pay Monthly then your money can't go down - it doesn't have credit.

Are you using the new sim card with the phone and not your old one?

[Anonymous]

i,m still using my old sim card,but it just seems to be taking money off,i send a txt then i get a message showing how much i have left?

[Anonymous]

Your old sim card is still pay as you go.

You'll need to use the new sim card to start using the contract. If you want to keep your Pay as you go number you can go to o2.co.uk/keepmynumber

[Anonymous]

yes but this fone is a pay as u go,an thats what i,m on,so i can keep using my old sim card?

[MI5]

You are either on PAYG or Pay Monthly - Which is it? If you have a monthly contract SIM put it in your phone and use it. You will get billed monthly. If PAYG, top up and use your credit - Simples !!

[jonsie · Accepted solution]

The OP is presumably on P&G Simplicity. Call customer service to check if your tariff has been changed to the new simcard. Your credit will go down until your allowances are active.

[Anonymous]

I can't help it but I'm

Rofl

[perksie]

Well I'm confused as O2 have Pay and Go Simplicity as well as Pay Monthly Simplicity, so it's not surprising customers don't always understand!

[MI5]

Surely the'd know if the get a monthly bill or have to top up though