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my phone is barred but by who and why ??

Anonymous
Not applicable

started just over 24 hrs ago, went to use phone silly little icon on bar signal top left hand side. So checked on line, said that there was a mast in my postcode area down...ok... So went to local o2 shop, had it looked at said no nothing to do with Mast, its faulty, tried sims its faulty..cam home, chatted to guro online, said its not faulty its the mast...............now perplexed....been using it 13 months trouble free

 

Ok so next morning, still no signal cant txt or rings or incoming .......so go into o2 shop again, ask if anyone else has a problem locally as my hubby, father in law, son  and friends in the same postcode, have no problems just me....so they delve deeper, had my phone from new, pay as you go, in credit and just topped up on the 17th, why oh why the clanger wait for it, it has a bar on it?????hmm now Im getting stressed, headache in a busy shop, so the chap helping, rings up somewhere explains,  then ask a few questions via me, then get the clear to say they will lift the bar, as there is no reason or code I guess reading on other posts, its not reported stolen or lost,  I have had it from new in a sealed box, so why oh why i am having this to deal with I do not know. Just had a chat with another Guro online, I want answers....told it could take up to 24 hrs, I guess for someone to flip a switch,I want to know why my phone is barred,been with o2 for donkeys years is it human error wrong digit put in the system...told to ring 08448471420 they will lift the bar, but I dont want to ring this number costs too much with tiscali.but I was told today in the shop it was lifted wait and turn my phone on and off, ok its not 24 hrs yet but I need my phone yesterday, my sons school if they need to get me in an emergency they cant now ....this is really annoying now....why me.............

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Cleoriff
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Hey @Anonymous Brilliant news.

You say you are running a bath? Do not...repeat not...take that damn phone anywhere near it...LOL

It has been a long hard struggle and not one you should have experienced...but really pleased it is now sorted. Well done.

Veritas Numquam Perit

Girl in a jacket
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Anonymous
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lol its on charge, as its been sat in a draw or 2 months doing nothing...I dont normally drink but this deffo calls for one...thanks again everyone

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MI5
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Enjoy and let's hope that's the end of it now slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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