my phone is barred but by who and why ??

[Anonymous]

started just over 24 hrs ago, went to use phone silly little icon on bar signal top left hand side. So checked on line, said that there was a mast in my postcode area down...ok... So went to local o2 shop, had it looked at said no nothing to do with Mast, its faulty, tried sims its faulty..cam home, chatted to guro online, said its not faulty its the mast...............now perplexed....been using it 13 months trouble free

Ok so next morning, still no signal cant txt or rings or incoming .......so go into o2 shop again, ask if anyone else has a problem locally as my hubby, father in law, son  and friends in the same postcode, have no problems just me....so they delve deeper, had my phone from new, pay as you go, in credit and just topped up on the 17th, why oh why the clanger wait for it, it has a bar on it?????hmm now Im getting stressed, headache in a busy shop, so the chap helping, rings up somewhere explains,  then ask a few questions via me, then get the clear to say they will lift the bar, as there is no reason or code I guess reading on other posts, its not reported stolen or lost,  I have had it from new in a sealed box, so why oh why i am having this to deal with I do not know. Just had a chat with another Guro online, I want answers....told it could take up to 24 hrs, I guess for someone to flip a switch,I want to know why my phone is barred,been with o2 for donkeys years is it human error wrong digit put in the system...told to ring 08448471420 they will lift the bar, but I dont want to ring this number costs too much with tiscali.but I was told today in the shop it was lifted wait and turn my phone on and off, ok its not 24 hrs yet but I need my phone yesterday, my sons school if they need to get me in an emergency they cant now ....this is really annoying now....why me.............

[perksie]

As you say someone could have pushed the wrong button, I hope it's back on quickly for you.

[MI5]

It will probably reset itself when the system runs at midnight.

[Anonymous]

I so hope so, I dont use it much, just a safe guard really so the school can get hold of me, in an emergency, as my son had chronic asthma, and im scared to leave the house now, if they ring and they cant get hold of me...thanks

[Cleoriff]

If it isn't lifted by tomorrow then I would contact them again. ....from a landline if you have no mobile to use

Number for O2 from a landline if you are PAYG 0344 8090222 

[Anonymous]

Many thanks, tomorrow is a difficult one as we are away all day, but as soon as I have time I will, thank you very much fo your advice and help.:)

[Cleoriff]

Hope it gets sorted soon

[jonsie]

Any update on this today @Anonymous?

It certainly sounds like human error and I hope it gets resolved quickly for you.

[Anonymous]

Sadly not rang the 0344 8090222 but on hold for eternity, think be quicker to just go to another carrier this is bogging me down now....going try again now... but i am have lost the will to live, this is just so so annoying........that i have had nothing but the run around and its like someone is sticking there 2 fingers up at me...thanks for asking..

[jonsie]

Call them again, select option 2 then press zero.