my expensive bill

[Anonymous]

I have just received my frst bill from 02 for approx £79.  I have only had the phone for a month and my tariff is for 1 phone Samsung G3

1. Unlimted calls

2. Unlimited texts

3. 1Gb data

I was led to understand the monthly bill would be around £36.  How 02 come up with £79 beats me.

I have not been using premier numbers or exceeeding my monthly data limit.

So how do 02 correct this.

[perksie · Accepted solution]

Have you looked at the breakdown in MyO2, normally there's a pro rata charge for the first few days until your bill date added to your first month's bill.

This seems a bit higher so was there any charge for the handset?

If it is wrong a call to CS will get it corrected.

[Anonymous]

Thanks for the quick reply.  There was a charge for the phone,but I paid for that at the time of taking out the contract..

Ringing the CS is a pain as no one seems to answer the call.  I rang for 20 minutes and gave up.

My original account was cancelled as this was the only way to rectify a problem, in that the phone would not allow me to send a text message with a photo attachment.

I have a sneeky feeling I am been billed for two accounts now.

[Liquid]

Ouch. However that's almost a normal bill amount for me haha:(

Have you had any luck getting through to CS? Sounds like you could be correct about duplicate contracts they'll credit you for that don't worry:)