Solved: my D/D doesnt include my airtime why?

garrysxgd · ‎11-11-2021

I started my updated contract from a pay as go to 3 year 36 month contact but 02 only take the fee for the phone not airtime from my bank by direct debit. Why is this and i can i change this this to include both?

MI5 · ‎11-11-2021

@garrysxgd

There should be 2 seperate DD's.

One for device and another for airtime.

You’d need to call O2’s customer service team about it if not set up – give them a call on 202 or 0344 809 0202 (or specific Payment management number -0800 902 0217 )

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎11-11-2021

@garrysxgd

There should be 2 seperate DD's.

One for device and another for airtime.

You’d need to call O2’s customer service team about it if not set up – give them a call on 202 or 0344 809 0202 (or specific Payment management number -0800 902 0217 )

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

my D/D doesnt include my airtime why?

Multi Discount

Can i possibly get through to a UK O2 support cent...

Cancel a contract

I no longer have this number

Change email address