Solved: mobile data charges when turned off

Anonymous · ‎02-11-2016

why am i being being charged £1 for using mobile data when i have it turned off.??

MI5 · ‎02-11-2016

All I can think of is a fault with the phone or on your account then.
Try and contact CS to see if they can see when data is being used as it might help identify an issue - do you turn the phone off at night and on again in the morning as this can sometimes use a little data whilst the phone boots up?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎02-11-2016

We'd have no idea unfortunately, however, even the smallest amount of data will trigger your daily charge.
What phone is it and how have you turned it off?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎02-11-2016

It sounds like Web daily...though I will have to ask @MI5 to confirm this...

Veritas Numquam Perit

MI5 · ‎02-11-2016

It will be but shouldn't be charged if data is properly turned off.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎02-11-2016

my phone is a sony experia e2003 and mobile data is turned off in the settings but im still getting messages the messages saying you will be charged no more than £1 for using data today, its now got to the point where i dont want to top up.how do i stop these charges?

MI5 · ‎02-11-2016

Your phone must be getting a data connection somehow.
Are you sure mobile data is off and not just data roaming?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎02-11-2016

yes ive been all thought the settings and mobile data is definitively turned off as is roaming. its also greyed out in the drop down tab quick settings.. ive compared mine to my partners who has the same phone but not this problem and his settings are identical to mine yet he only incurs a charge when he turns mobile data on.

Cleoriff · ‎02-11-2016

Then maybe you need to contact CS or pop into your nearest O2 store @Anonymous

http://www.o2.co.uk/contactus

Veritas Numquam Perit

MI5 · ‎02-11-2016

All I can think of is a fault with the phone or on your account then.
Try and contact CS to see if they can see when data is being used as it might help identify an issue - do you turn the phone off at night and on again in the morning as this can sometimes use a little data whilst the phone boots up?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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