Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Complaint

My phone bill went 4 days late and O2 bombarded me with several calls throughout the day which I construe this as harrasment. On the 4th day they blocked all my outgoing calls to payment line. They bombarded me with several text messages. I try to ma...

Resolved! Premium rate

I am being charged £3.75 a week because a company has hacked my phone. I have spoken to O2 about this and they assured me it had been blocked! I am furious. What can I do?

Resolved! PAYG as a gift - adding credit question

I can't find the answer to these specific questions in the PAYG top up FAQ, so if a mod is reading they might be worth adding... I am buying my mum a phone for Christmas, and want to set it all up for her. If I call 4444 to top up, will MY card alway...

What is o2 balanceweb

I have an unrecognised charge on bank statement advises O2 balance web, anyone know what this is ?

Resolved! Welcome to the "Customer careless" service

I have switched method of payment from VISA to AMEX over 5 months ago, the problem is that when I registered my new card details on O2 website; the Direct Debit worked only the first time. Every month after that, I had to call O2 and did dozens attem...

Resolved! Cancelling contract/keeping number

How do I cancel my contract once it's up and keep my number when moving provider?

Cannot use internet at Birmingham city centre

I don't know why in recent few months I suffer from this problem, but phone call works.

Resolved! Charging early termination fee when ended contract on termination date

My contract was due to end on 18th Nov which i checked with O2. I got my PAC code and was told once i activated this my contract would end. I did this on the 18th Nov but they have charged me early cancellation from 18th Nov - 17th Dec. Anyone else h...

Resolved! Transfer O2 rewards to a different number?

Hi, I changed from PAYG to pay monthly a few months ago and I keep getting texts from O2 to tell me I have £15 worth of O2 rewards to save or claim - I know that I cannot save or claim as I'm no longer on PAYG (I've already tried) but is it possibly ...

O2 Home! (after 2 years hard labour at TalkTalk)

I was never really dissatisfied with O2 before I left (well - indoors signal is not great but the TuGo ap' sorts that... ). What happened was, it was time to upgrade. I had chosen my phone. Been on the o2 website, worked out costs etc. Came onto chat...

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