Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Pay-As-You-Go tethering and mobile hotspot

Hi all,I've recently purchased a Microsoft Lumia 550 running Windows 10 Mobile on O2 Pay-As-You-Go with the £10 Big Bundle, which includes 500 MB of data usage.I've noticed that the Lumia 550 has a "Mobile hotspot" feature and I'd like to be able to ...

Resolved! Constantly changing tariffs

Why are O2 being allowed to rip it's customers off with impunity ? When I first joined O2 several years ago after changing from an iPhone to the then Galaxy S2 I signed up for an "unlimited everything" tariff, unlimited calls, texts and data. Then as...

Tariff Change

I purchased a sim card recently and asked of the 10pound 1GB Big Bundle Plan but instead they sold me 10pound 500MB Bundle plan. I did the live chat to do this and was told its been changed. But I didn't see it so did another live chat and they confi...

Resolved! Unlimited calls - is there a limit on call duration?

Hi there I've got a tariff with unlimited calls to UK landlines and mobiles ("O2 Unlimited 24M 2GB 4G"). Recently I've been making some longer calls than I used to, and I think I remember something about inclusive calls only being free for 60 minutes...

Resolved! Credit Checks & Upgrades

Hey folks, Quick question, my soon to be ex wife has defaulted on her credit card and a catalogue. She is now wanting me.... (oh yes me) to set up a new line for her as she has broken her phone. She is currently on a paid off refresh plan, can she up...

Resolved! 02 cannot unlock iphones

I have just been told this " 02 cannot unlock iphones as from 27th June , try in seven days time ?"is this correct?

Resolved! Direct debit issue

My bank has issued a new debit card to me and it is linked to the same account. Do I need to update the direct debit details?

Resolved! Bill from 3 years ago

Hi basicly my phone was blocked today. When i have spoken to payments ect i was informed that my old phone from 3 years ago has an outstanding balance of £400 and as it is linked to my current phone that is why i have lost service. My issue is that i...

Resolved! 4G disabled?

I've lost 4G on my account. It started yesterday when I noticed I had lost all mobile data on my phone. I could only make phone calls. Unexpectedly, O2 sent me a text from 2030 with the "settings I need to connect to the internet" I accepted, switche...

Resolved! Order Tracking

There's lots of threads on here over the last couple of years about Order Tracking not working in My Account. Is it still ongoing as when I go into the My Orders section on My Account I get a 'page not found' error. I've had an email saying I can tra...

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