Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 Refresh: Paid for device and disconnected airtime, but O2 want to charge the total airtime.

I signed up to a refurbished iphone 6 O2 refresh deal in August and after some few days I decided to cancel the airtime and pay off the device aspect of the contract because I found a better airtime deal. I phone O2 and everything was a success: devi...

Resolved! Order accepted or not?

Hello, I ordered an iPhone 7 today online to be collected at my local store on 1 October. I accepted all the contract terms ect and got an order confirmation that confirmed my order and they need to do some checks. Although they have taken the £59.99...

Resolved! Returning store bought handset for refund

Hi all, I have read the returns / cancellation policy stuff etc but still unsure ... I am tempted by the new OnePlus 3 phone being sold instore. However, having never owned a non-premium brand phone before I am hesitant. I know with Vodafone you can ...

Resolved! Paying of device plan

I have £90 left to pay on my device plan but I don't want to renew my contract if I pay that will I have to still pay the airtime till my contract ends in March 2017

o2 Customer Service - Total Farse

Morning all, I'd like to share my recent experience, o2 probably wont like this. So I'm nearing the end of my contract and o2 contact me offering an early upgrade. Great I thought so I took the upgrade and got my new phone. My wife then say's could s...

Access my o2 contract online and view my bill

I seem to have no services associated with my O2 account. I have a business account with O2, but when I login to my account, there are no services associated to my account. As a result I am not able to check any if my bills online, nor do anything el...

Direct Debit not setting up for business hardware.

For about the last 5 months Ive bee getting letter saying that I owe for my Hardware. A bar goes on my phone. I phone up, give detail and set up DD. Month later same thing happens. lots of calls and hair pulled out. Any advice or similar problems?

Resolved! Switching Account

Good afternoon, I've had an account set-up for a few years now w/ o2, for devices in which my son has used i.e the phone's in my name, he uses the device, and pays me the amount I'm billed monthly .. However, now the device is paid off etc., and I'm ...

Resolved! Left O2

I need to save some money each month so decided to leave O2 for different network. My number was ported across at lunchtime today but by 5.30 I'd been back to O2 for a new contract and cancelled with the other network - there was one problem after an...

Trying to set up a direct debit to pay my phone bill

After numerous requests (demands?) from 02 to set up a direct debit to pay my bill I finally relented in August, or so I thought. I altered the payment date to suit me (by a couple of days), recieved a confirmation text from 02, my bill was revised s...

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