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lost sims

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Docdid
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on ‎05-12-2022 18:33

on ‎05-12-2022 18:33

Hi

I awaiting 4 sims ordered on the 25th of November, does it normally take this long?

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MI5
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on ‎05-12-2022 18:37

on ‎05-12-2022 18:37

@Docdid 

Likely held up in Royal Mail strikes.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎05-12-2022 18:37

on ‎05-12-2022 18:37

@Docdid 

Likely held up in Royal Mail strikes.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Docdid
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on ‎05-12-2022 18:41

on ‎05-12-2022 18:41

Thanks

Sales couldn't help, suggest probably lost. They have started billing - can I reclaim this month if they do turn up? Also if I want to cancel when does the 14 days cooling off start? if from contract date that runs out this week!

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MI5
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‎05-12-2022 18:47 - edited ‎05-12-2022 18:48

‎05-12-2022 18:47 - edited ‎05-12-2022 18:48

@Docdid 

Contract starts from the date on your contract paperwork.

If you want to cancel I'd do it now. You only get charged for usage in the 14 days so there will be nothing to pay.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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