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Level 15: Gaining a Reputation
Posts: 639
Registered: ‎02-01-2014
Accepted Solution

live Chat

Theres a need to discuss a strange anonmily on my bill.  Chat is easiest as many will know telephoninhg over complex issues is personally difficult. 

 

Has Chat hours changed? I tried around 6.55pm got to the entry box but the section on monthly or PAYE etc stalled . After that the entry point had disappeared.

Best /Wishes

Posts: 117,643
Topics: 576
Solutions: 16,535
Registered: ‎04-04-2012

Re: live Chat

@Jenny105 Go look at new phones in the shop pages and it will pop up 

https://www.o2.co.uk/shop

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 15: Gaining a Reputation
Posts: 639
Registered: ‎02-01-2014

Re: live Chat

They were found by devious means this morning . Cant remember how .BUT its best to enlarge the message page to full screen I now believe the options were obscured last night.

 

Very successful Chat,  the agent answered my initial query. Then liaised with the Access Team over the Relay UK . A conference Call (bolt on ?) was added. Tomorrow I can try again to make a cALL.

 

It appears the Team are used to dealing with profoundly deaf people via BSL.  But it hadnt come to their notice that severely hard of hearing people can have issues with complex calls eg bank , Amazon.

BSL isnt of use . A chat type service is needed for those customers.  

On ward and upward