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Jenny105
Level 15: Gaining a Reputation
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Theres a need to discuss a strange anonmily on my bill.  Chat is easiest as many will know telephoninhg over complex issues is personally difficult. 

 

Has Chat hours changed? I tried around 6.55pm got to the entry box but the section on monthly or PAYE etc stalled . After that the entry point had disappeared.

Best /Wishes

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MI5
Level 94: Supreme
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@Jenny105 Go look at new phones in the shop pages and it will pop up 

https://www.o2.co.uk/shop

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 119559 Posts
  • 605 Topics
  • 17478 Solutions
Registered:

@Jenny105 Go look at new phones in the shop pages and it will pop up 

https://www.o2.co.uk/shop

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Jenny105
Level 15: Gaining a Reputation
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They were found by devious means this morning . Cant remember how .BUT its best to enlarge the message page to full screen I now believe the options were obscured last night.

 

Very successful Chat,  the agent answered my initial query. Then liaised with the Access Team over the Relay UK . A conference Call (bolt on ?) was added. Tomorrow I can try again to make a cALL.

 

It appears the Team are used to dealing with profoundly deaf people via BSL.  But it hadnt come to their notice that severely hard of hearing people can have issues with complex calls eg bank , Amazon.

BSL isnt of use . A chat type service is needed for those customers.  

On ward and upward

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