latest bill

[Anonymous]

Hello

My wife inadvertently switched on roaming while in turkey for one day not realising it will auto update and have been charged £50 + pound. Surely this is unfair ?

Rob Dance

[Anonymous · Accepted solution]

Hi

Unfortunately it is user choice to use / turn on mobile data in the phones settings ,and not stick to wifi.

You could speak to O2 Customer Services. 202 for Contract. 4445 for PAYG. 8002 for Business, and see what if anything they may do for you.

[MI5]

You could plead your case to CS and hope for a goodwill gesture, but the hard truth is it was not a fault that cased this so there are no guarantees unfortunately http://www.o2.co.uk/contactus

[Anonymous]

Unfortunately these things happen however i would count yourself lucky that the networks now place a spend cap for roaming else it could of been a lot worse!!

[Anonymous]

Thanks for sharing and welcome to the community.

Plead case to customer service you might get lucky

[Anonymous]

Isn't it supposed to be capped at £40?

[Anonymous]

The bill may have been made up of abroad costs and then costs for services used in the Uk. Maybe.

[Anonymous]

Yes maybe I thought I read that the non eu roaming is capped at £40

[Anonymous]

I read in the forum recently that an account holder can increase the limit via text message too.

[Anonymous]

Yes I believe you can I'm assuming the op didn't do this but you never know