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late payment

HW1
Level 1: Joiner
  • 2 Posts
  • 2 Topics
  • 0 Solutions
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I have been trying to talk to a human for days. Not sure how this works but my bill is overdue and I can pay it on 22/11/21 but not until then as I am on benefits. Simple just asking for an extension.

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Cleoriff
Level 94: Supreme
  • 111832 Posts
  • 800 Topics
  • 6576 Solutions
Registered:

Hi @HW1 

You need to call customer service.

Call 202 from your mobile or 0344 809 0202 (or Payment management number -0800 902 0217 )

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Veritas Numquam Perit

Girl in a jacket

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Message 2 of 2
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1 REPLY 1

Cleoriff
Level 94: Supreme
  • 111832 Posts
  • 800 Topics
  • 6576 Solutions
Registered:

Hi @HW1 

You need to call customer service.

Call 202 from your mobile or 0344 809 0202 (or Payment management number -0800 902 0217 )

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Veritas Numquam Perit

Girl in a jacket
Message 2 of 2
85 Views