late payment

[HW1]

I have been trying to talk to a human for days. Not sure how this works but my bill is overdue and I can pay it on 22/11/21 but not until then as I am on benefits. Simple just asking for an extension.

[Cleoriff · Accepted solution]

Hi @HW1 

You need to call customer service.

Call 202 from your mobile or 0344 809 0202 (or Payment management number -0800 902 0217 )

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call