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landline block

Bea2
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Can anyone help as i'm going round in circles via the phone and O2 web page trying to talk to somone about my problem. Few days ago my mobile stopped connecting to land line numbers. It will say numbeer not in use or just seemingly ring the number then disconect but the number does not ring at the other end as i checked with my land line. I need to phone Mum constantly when i'm not with her as she has dementia. I really need this sorted. Any help would be greatly apreciated.

 

Thanks

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Cleoriff
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@Bea2 

Are these numbers in your contacts list, or do you just dial them via keypad?

Have you rebooted the phone? ie turned it off and back on again?

*The Game Is On*

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MI5
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@O2Lisa 

Can you check the account for @Bea2 please?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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O2Lisa
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Yeah of course @MI5 

I'll message you privately @Bea2 and get this looked in to for yousmiling

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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MI5
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Thanks @O2Lisa 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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O2Lisa
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Welcome @MI5 smiling

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Bea2
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Sorry i was away trying to get though to O2 via my mobile for the 10th time.

 

Yes they are all in my contacts. I've turned the phone off and on a few times even delted Mum's number and added it. Nothing has worked to date.

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MI5
Level 94: Supreme
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@Bea2 

Check your messages from @O2Lisa 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Bea2
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Thanks. I'm in contact with her now.

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Bea2
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Hi Evereyone, I just wanted to come on and give a final update to the problem with not being able to phone Mum and other landlines:

 

Thanks to O2Lisa and Technition got in touch. He was able to tell me that BT were blocking my number each time i phoned Mum. I got in touch with my brother (as he was the account holder) and he investigated.  Turned out that somehow, despite being blind and having dementia, when Mum lifted the phone to answer my call she accidentally pressed the right combination of keys to block my number. So the problem was quickly sorted in the end. This also sorted my problem with all other landlines too.

 

Thank you all

 

Bea

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