on 04-10-2014 13:56
Solved! Go to Solution.
04-10-2014 13:59 - edited 04-10-2014 14:02
It's usyally within 24 hours.
Pac link http://community.o2.co.uk/t5/Discussions-Feedback/Obtaining-a-PAC-Code-from-the-O2-Network/m-p/54427...
"Once you've given us your PAC:
Note down any important numbers or calendar reminders on your old sim card or mobile, as these won't be transferred. If there's any text or picture messages you'd like to keep, forward them to the temporary mobile number attached to your new sim.
Fill out the Keep my number form. You'll need the following info:
The mobile number you want to keep
The temporary mobile number attached to your new O2 sim - you'll find this on the confirmation letter if you ordered online, or on the sim pack or contract if you bought in-store
Your sim card number
Once you've completed the form, you'll get a confirmation email and text.
On the transfer day, we'll send you another text to keep you up to date.
After this, you'll lose service on your existing mobile number and your O2 sim card. This is perfectly normal, so don't worry.
When you've lost service, make sure you have your new O2 sim in your phone. Switch it off and on every couple of hours until you get an O2 signal. If this doesn't appear, get in touch and we'll sort it out for you."
If you run into any difficulties then first contact the network Cust serv your moving from for help and then O2.
Try re booting your phone to help the connection.
on 04-10-2014 14:01
It can take anything from a couple of days to a week in normal circumstances. Were you not given a porting date?
The first sign you know that it is happening is when the giffgaff sim loses network connection, then it's a matter of keep rebooting the phone with the new sim in until it shows network connection.
on 04-10-2014 14:03
Bear in mind it's weekend and no porting is done then.
on 04-10-2014 14:06
The giffgaff sim will lose connection as they will strip it of the number and it is then just an inactive unprovisioned card. Whilst it's still connected the port hasn't started.