ive made a payment that hasnt registered on the si...

Medic · ‎26-06-2020

So i made a payment for my airtime bill. i got the email and reciept number for the payment however it now says on my account screen that im still due a bill payment. i click on payment again and the balance due is 0.00 but it keeps saying on the home screen that im due a payment.

Has anyone else had this issue how did you fix the problem?

madasaf1sh · ‎26-06-2020

@Medic

It can take upto 24hrs to update on myo2 although it usually take 30mins or so.

Best thing to do, is log out or close the app and log back in or reopen the app

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iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎26-06-2020

@Medic

Just give it time to update.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LukasB · ‎30-06-2020

Hey @Medic did this get sorted or are you still having trouble?

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