Re: ive made a payment that hasnt registered on th...

Medic · ‎26-06-2020

So i made a payment for my airtime bill. i got the email and reciept number for the payment however it now says on my account screen that im still due a bill payment. i click on payment again and the balance due is 0.00 but it keeps saying on the home screen that im due a payment.

Has anyone else had this issue how did you fix the problem?

madasaf1sh · ‎26-06-2020

@Medic

It can take upto 24hrs to update on myo2 although it usually take 30mins or so.

Best thing to do, is log out or close the app and log back in or reopen the app

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

MI5 · ‎26-06-2020

@Medic

Just give it time to update.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

LukasB · ‎30-06-2020

Hey @Medic did this get sorted or are you still having trouble?

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ive made a payment that hasnt registered on the site

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