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issue resolved?!

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Anonymous
Not applicable

on ‎04-10-2013 07:56

on ‎04-10-2013 07:56

I am STILL not receiving texts after yesterdays issues. My data has returned and everything else is working fine! Very frustrating!!
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Toby
Former Staff
In response to Anonymous
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on ‎04-10-2013 09:41

on ‎04-10-2013 09:41

Hi Jan,

Please try a reboot in an hour and see if it helps. If not, send me a private message and I'll see if we can sort you out slight_smile

Toby
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Anonymous
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on ‎04-10-2013 07:59

on ‎04-10-2013 07:59

Hi,

 

 

This message is on the Service status page .

 

Update 23:45hrs

The intermittent problems experienced by some of our customers today have now been resolved.

Routine upgrade work on our 2G and 3G networks led to unexpected congestion affecting around 1% of O2 customers. We apologise to those customers and thank them for their patience.

 

 

Check your own postcode : http://status.o2.co.uk/

 

Try soft rebooting your phone.

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Anonymous
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on ‎04-10-2013 08:02

on ‎04-10-2013 08:02

I've done both of these already this morning and still no luck.
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Anonymous
Not applicable
In response to Anonymous

‎04-10-2013 08:03 - edited ‎04-10-2013 08:04

‎04-10-2013 08:03 - edited ‎04-10-2013 08:04

Remove your sim and wipe it down.

 

Phone o2 on 202 contract / 4445 payg to ensure your account is ok or use Live Chat.

 

http://www.o2.co.uk/mobile/contactus

 

You will probably find they all start coming through at once !

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Anonymous
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In response to Anonymous

on ‎04-10-2013 08:28

on ‎04-10-2013 08:28

All advisors are busy on live chat.........
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Anonymous
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In response to Anonymous

on ‎04-10-2013 08:29

on ‎04-10-2013 08:29

All advisors are busy on live chat.....
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Anonymous
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on ‎04-10-2013 08:32

on ‎04-10-2013 08:32

I am talking to one now but not getting very far
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Anonymous
Not applicable
In response to Anonymous

on ‎04-10-2013 08:35

on ‎04-10-2013 08:35

It would seem that quite a few are still experiencing issues. This is not fully resolved O2 and your service status is smoke and mirrors.
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Anonymous
Not applicable

on ‎04-10-2013 08:49

on ‎04-10-2013 08:49

I am still being told that the issue has been resolved.... so where are my texts?!
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Anonymous
Not applicable
In response to Anonymous

on ‎04-10-2013 09:33

on ‎04-10-2013 09:33

I'm also still not receiving texts, I've switched my phone off, taken out the sim & wiped with a soft cloth, switched on again and still no texts....either newly sent ones or ones not received from yesterday. Live chat still busy.....
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