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iphone 11 stuck on apple logo

LC1
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my daughters iphonhe 11 phone is stuck on the apple logo and wont let me go any further. i have tried the volume up button, volume down button then the side button but still showing the apple logo. anyone help

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MI5
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@LC1 

After Vol up, Vol down you need to hold the power button for around 20 to 30 secs.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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LC1
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i have tried that serveral times

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MI5
Level 94: Supreme
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@LC1 

Talk to Apple then https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
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