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incorrect address and sim card xxxxxxxxxxxxxx

SuzyLou1
Level 1: Joiner
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on ‎27-09-2023 20:09 - last edited on ‎27-09-2023 20:46 by Moderator

on ‎27-09-2023 20:09 - last edited on ‎27-09-2023 20:46 by Moderator

hi, You are swapping me from Virgin. 2 issues - one you have an old address for me. xxxxxxxxxxxxxxxxxxx and you say you have sent a SIM card. I thought with the swap it was being done remotely...So please send card to my new address

xxxxxxxxxxxxxxxxxxx

And update the address.

Secondly, I don't have a 5g device.. So the card you have sent won't work.

Please advise what to do. Thank you. 

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

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pgn
Level 77: Grand Master
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on ‎27-09-2023 20:15

on ‎27-09-2023 20:15

Flagged to remove personal details.

@SuzyLou1 this is not O2, you need to call 202 and talk to them, or reach out to O2 via Social Media - use the link just below.

Good luck!

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


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MI5
Level 94: Supreme
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on ‎27-09-2023 20:30

on ‎27-09-2023 20:30

5g sim cards will work in any device @SuzyLou1 

They are all backwards compatible so in a 4g device you will get 4g just fine.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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