included bundles in isle of man

[Anonymous]

I've just been talking to car phone warehouse and they tell me that I can get a free iPhone 4S from them on the o2 network for £17 a month that includes bundled minutes and free texts whilst I'm in the Isle of Man (where I live). They also say that on receipt of the phone I just need to insert my current manx telecom payg SIM card and then the phone will retain my current 07624 xxxxxx number. This all sounds to good to be true? Does anyone else have experience of this?

[Anonymous]

O2's decision to stop it was down to cost.  It was costing too much money to route calls to Jersey, Guernsey and IOM.  The change happened on 4 Dec.  They sent a text to everyone who had made calls to these areas in the 6 months prior, around the end of November.

Like others have said, they were the last of the networks to stop allowing free calls there, but the reality is it was no longer viable due to the rising costs of routing the calls there.

[Anonymous]

We understand why they stopped it but surely a text to all customers should have been the way to go I may not have dialled a offshore number but then decided to at Christmas and get stung not very fair that

[adamtemp64]

I have never called them but got the sms and an email (business customer)

[Anonymous]

Exactly what I mean inconsistency not very good at all

[adamtemp64]

There was a time when o2 had changed the t&c for this to exclude them I need to search back but maybe they only sent it to ones on old t&c that were affected.

[Anonymous]

Still think a text to all customers wouldn't of hurt but that's just my opinion

[Anonymous]

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@Anonymous wrote:
We understand why they stopped it but surely a text to all customers should have been the way to go I may not have dialled a offshore number but then decided to at Christmas and get stung not very fair that

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I think O2's thinking was (rightly or wrongly) that you're not likely to be affected if you've never called those numbers before.

[Anonymous]

I do agree but with it being just before Christmas I don't think it would of hurt to warn people maybe they didn't because they wanted to claw back the money it was costing them

[Anonymous]

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@Anonymous wrote:
I do agree but with it being just before Christmas I don't think it would of hurt to warn people maybe they didn't because they wanted to claw back the money it was costing them

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Possibly not, but for a period of 3-4 days after the texting we got hundreds of calls from people who never had, and never will, call those types of numbers.  Those people were worried "just in case" it was all 07 calls we were starting to charge for,

Imagine that x 10million people?  Maybe thats the real reason - they didn't want to alarm people who didn't need to be alarmed.

[Anonymous]

In an 02 store we were told we should have been notified in October now on here we are told November .
We have checked both times and my sons I-phone still has a record of texts at this time but none from 02.
He phoned and txt me almost every day so was definitely a regular user of this USP.
We agree this was a fantastic service but now I have taken out a contract in Jersey so I can phone him in England free on inclusive minutes and there is nothing holding him loyal to 02.
He may have been more loyal if the end of this USP had been dealt with better.
A txt does not seem a great way to end a 5 year relationship