I do not check my bills on regular basis as overall amount is around £40 but last month I did and noticed bill was about £12 extra. So I checked itemised bill on O2 app and found I have been charges for some iFitness service, which I am completely unaware of. Quickly went to live chat with O2 guys and ensured any Premium services are barred from now on. They gave me a contact number 03333217014 for the company responsible for those texts. Rang them and they accepted their fault straight away and said I shall receive a refund through a text (within 10 weeks) that will have a code and I shall need to take that to any Post Office and they will give me cash. I did receive text mssage within two weeks, the only issue was it was for £30 and the charges were £36.00 Anyway, took it to Post Office, received £30.00 cash. Rang them again to get the remaining £6.00 but they refused saying, they can only go back to 30 days, so if there were any charges before that, you will not get refund. So check your bills regularly people. Time is money, it is proven now.
