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iFitness Fraud

Seano
Level 1: Joiner
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Just discovered that via my O2 account I have been defrauded of £12 per month by a company called iFitness. A lesson in not paying attention to bills. Will be looking to publicise this low-level crime run byiFitness, and with my contract with o2 ending soon, will pay up the remainder of it. I can't aford the the risk of this happening again. See others on this forum have been robbbed too. Just shocked. 

 

 

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adamtemp64
Level 66: Unequalled
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Follow the advice here to recover your money https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

 

Take note that this happens on all networks .

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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adamtemp64
Level 66: Unequalled
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Follow the advice here to recover your money https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

 

Take note that this happens on all networks .

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Glory1
Level 43: Bright Spark
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Afyernoon @Seano

 

Please see information and help here

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

 

You can also ask O2 for 2 bars to be put on your phone;

 

Bar Direct to Phone Debits

Premium Bar (bars premium rate numbers 090, 070 etc.)

 

You can contact IFitness direct asking for a refund and to remove your name from their mailing list.

 

Hope this helps and welcome to the forum Welcome

 

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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MI5
Level 94: Supreme
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Some good help here too https://payforitsucks.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Not applicable

It happens with all the networks not Just O2

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MI5
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Except EE who have a 2 stage text opt in process in place.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Not applicable

@MI5 wrote:
Except EE who have a 2 stage text opt in process in place.

I didn’t know that. Why can’t O2 do it as well?

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MI5
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I'm trying my best.......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Seano
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Thanks @MI5! As an FYI, waiting to hear back from iFitness. When I pay up my 02 contract, will look at EE (and for the family), just can't take the risk, and O2 took no responsibility. 

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MI5
Level 94: Supreme
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I agree. It's not worth taking chances mate.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 10 of 13
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