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Ifitness

Hafsa
Level 1: Joiner
  • 1 Posts
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Hi, I have been charged thrice on my bill for an app known as ifitness. Which I can assure you I haven't purchased. Can you please look into it. Thanks
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Cleoriff
Level 94: Supreme
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Registered:

Hi @Hafsa Please follow the advice in this link https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

You can call the company and ask for a refund and be removed from their subscription list

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker

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Cleoriff
Level 94: Supreme
  • 103623 Posts
  • 780 Topics
  • 4833 Solutions
Registered:

Hi @Hafsa Please follow the advice in this link https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

You can call the company and ask for a refund and be removed from their subscription list

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker

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MI5
Level 94: Supreme
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Registered:

Hi @Hafsa

You need to read this help https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premi...

This is not customer services so please call them for further assistance http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Marjo
Former Staff
  • 7880 Posts
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Hi @Hafsa, welcome to our forum. slight_smile Sorry to hear you've had unwanted charges though. 😞 Please take a look at the information above from our members on what to do in these situations, and let us know if you have any additional questions. Let us know how you get on with this?

 

Thanks for your help @Cleoriff and @MI5 slight_smile

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