Solved: Ifitness

Hafsa · ‎22-03-2018

Hi, I have been charged thrice on my bill for an app known as ifitness. Which I can assure you I haven't purchased. Can you please look into it. Thanks

Cleoriff · ‎22-03-2018

Hi @Hafsa Please follow the advice in this link https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

You can call the company and ask for a refund and be removed from their subscription list

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎22-03-2018

Hi @Hafsa Please follow the advice in this link https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

You can call the company and ask for a refund and be removed from their subscription list

Veritas Numquam Perit

MI5 · ‎22-03-2018

Hi @Hafsa

You need to read this help https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premi...

This is not customer services so please call them for further assistance http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎23-03-2018

Hi @Hafsa, welcome to our forum. Sorry to hear you've had unwanted charges though. 😞 Please take a look at the information above from our members on what to do in these situations, and let us know if you have any additional questions. Let us know how you get on with this?

Thanks for your help @Cleoriff and @MI5

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