@HT150
Follow the details that Apple support provide
https://support.apple.com/en-gb/HT201266
edited as posted wrong link
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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu
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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
