Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade - new sim activation

New upgrade phone yesterday. SIM not yet activated, who do I contact, what do I do?

Resolved! Replacement sim

How can I order a replacement for a lost sim for free. During the pandemic the stores aren’t open and neither are the live chats, I don’t have any other o2 sim card.

Resolved! Swap from Pay monthly to pay as you go

Hello, How do I go about swapping from pay monthly sim to a pay as you go, whilst keeping the same number?

Resolved! Itemised bill

I’m trying to prove I made a phone call to a particular number this bill cycle (9th June onwards but I can only find last months cycle any ideas please

Charged £222 for a FaceTime call. Given no warning, nothing!

This is outrageous, I was on a FaceTime which normally I would use through WiFi, but my WiFi must have cut out, the recipient was using WiFi. I recievied no warning, not ‘running out of data’ message (I have unlimited minutes so I wouldn’t get that a...

Resolved! App not working

I tried to long in on Snapchat and it keeps kicking me out and I have done everything I have and I have reset the phone but it works on other devices

Resolved! Some Welcome!

I have just wasted 3 hours faffing around trying to get a simple answer to a question. Two days ago I simply wanted to switch from my Micky Mouse Tesco deal to 02. I wanted to keep my old number so I sent you a PAC. Today I get the new SIM I set it u...