Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Acceptance

Hello wondering if anyone could help. I applied for a contract online and I've received emails with terms etc and nothing else since. I then got a text saying order taking longer than expected. Does this mean I've been accepted also if I have does an...

Resolved! 02 Premium SMS alert

Anyone got an automated text from O2UK this morning saying: "Hi. It looks like you recently sent a premium text (SMS).Just to let you know, this sort of text isn't included in your tariff" Ive not sent anything. Rarely send texts and last one i sent ...

Resolved! Paying final bill

I left o2 a month ago and ive just got my final bill but I cant log onto the o2 app as I dont have the o2 number anymore so im unsure on how to pay the bill Thank!

Resolved! Change bank account details

I need to change my bank account details that includes the name of the account and account number too

Resolved! Can't activat new sim

Hi I replaced the sim but can't activat the sim cam you help me out

Resolved! Using my mobile in the USA

I have a SIM only pay monthly deal. I am travelling to the USA for 9 days, what is the best bolt on to do this?

Resolved! New order

Hello I ordered a new pay monthly device. I ordered on Friday and haven't had any updates. It just says the order is being reviewed

Resolved! Free earbuds

Hello I've recently ordered a new Samsung s22 and the offer was it came with free Samsung buds but I've received none and can't see it on my 02

Resolved! Loyalty/ discount

HiHave recently taken out a new contract. the reason being I wanted to reduce my payments. At point of purchase the sales rep told me I would be entitled to 20% discount on airtime which would have reduced my overall payments. On applying for said di...

Switch from Virgin Mobile to O2 - 35 days later still not able to actigvate myo2 account

Can someone please help me....we recently renewed our contract with Virgin Media and were told we would have to switch over to O2 for our sons virgin mobile sim, and then the porting issues began. 35 days later and after countless calls to customer s...

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