Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

PAYG 100GB => 200GB but only showing 100GB in MyO2

My number is [Removed] - I got SIM from O2 website and topped up £30 expecting 200GB but only got 100GB. In fact 102400.0MB to be precise. I tried FREE10 to 21500 and also REWARD to 50202 (and registering). Help?

Resolved! Brand new iPhone 13 pro max showing message camera is not genuine

Brand new iPhone 13 pro max showing message camera is not genuine, just got a month ago with o2 pay monthly

Resolved! Upgrade

Hi if I upgrade my phone by paying the outstanding place is it possible to keep my same sim am number just new phone ? Also will the new phone be unlocked as I travke a lot so I want to be able to use a pay an go in the phone when I’m away ?

Resolved! Payment

just made a payment of 75 pounds in error. Can you please repay back many thanks

Resolved! Bill higher than expected

I went in Romania for a few days and I used the Sim card from UK for Internet and calls. The calls were not working. I received a high bill for my Sim card and I am not sure what happened. I spoke with someone from O2 and I advised them that I was go...

Resolved! Sim

I have not received my sim

Resolved! 5g sim card

High I have just bought a new Galaxy phone which works on 5g, I have a 4g old phone. Will I need a new 5g sim for my new phone, or will my old one work on 5g. Thank you Bob

Resolved! Bill gone up for no reason

I’ve had my bill come through today which has gone up by £6. I’ve had one extra charge which was £.54 but my bill has suddenly gone up from £55 to £62.At the bottom of my bill it says total before VAT: £51.73. Total after VAT is £62.07. Can anyone he...

Resolved! 2 bills received in one month

I have received 2 bills this month and would like to know why that is? The reason for billing doesn't make sense.

IMEI blacklist for having a high SIM only bill

Posting this as a last ditch attempt to get o2 to listen as I've exhausted all other avenues. I have a SIM only deal with o2 and have a very high bill which is not overdue as the payment date is not until the 28th of the month but someone at o2 felt ...

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