cancel
Showing results for 
Search instead for 
Did you mean: 

Phone bill

Nicolawebster36
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hello,

I paid my phone bill a couple of days early, I have done this before. For some reason, my phone bill has been taken out again? I just wandered if you could help. As I cannot afford to pay this bill twice. I was just trying to make my life easier by paying it early

Message 1 of 2
58 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Enlli
Level 68: Extraordinaire
  • 8561 Posts
  • 61 Topics
  • 1762 Solutions
Registered:

Sounds like your Direct Debit was being processed by your bank when you paid O2 and it would have been too late to stop that process. Usually you need to do it around 5 working days before the DD goes out. Normally this would go as a credit towards next months payment

You can get in touch with our Payment Management team on 0800 902 0217 who’ll find a solution that’s right for you.

 

 

 

Payment Management opening hours:

 

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

Message 2 of 2
55 Views
1 REPLY 1

Enlli
Level 68: Extraordinaire
  • 8561 Posts
  • 61 Topics
  • 1762 Solutions
Registered:

Sounds like your Direct Debit was being processed by your bank when you paid O2 and it would have been too late to stop that process. Usually you need to do it around 5 working days before the DD goes out. Normally this would go as a credit towards next months payment

You can get in touch with our Payment Management team on 0800 902 0217 who’ll find a solution that’s right for you.

 

 

 

Payment Management opening hours:

 

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 2
56 Views