This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

iPhone 5S just died

Go to solution
Anonymous
Not applicable

‎09-07-2014 10:59

‎09-07-2014 10:59

I have a 5S on a 24 month contract which started in October 2013.  Last night the phone was working fine, this morning it is completely dead, won't turn on, won't charge.  Do I have to return it to O2 or to Apple to get it fixed?

Message 1 of 6
2,061 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 150624 Posts
  • 645 Topics
  • 28689 Solutions
Registered:

‎09-07-2014 11:02 - edited ‎09-07-2014 11:04

‎09-07-2014 11:02 - edited ‎09-07-2014 11:04

Apple would be your best bet - They will replace it on the spot for you but O2 would have to send it off for repair.

If you can, make an appointment with an Apple Genius to have it checked.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 6
2,057 Views
0 Kudos
5 REPLIES 5

Go to solution
MI5
Level 94: Supreme
  • 150624 Posts
  • 645 Topics
  • 28689 Solutions
Registered:

‎09-07-2014 11:02 - edited ‎09-07-2014 11:04

‎09-07-2014 11:02 - edited ‎09-07-2014 11:04

Apple would be your best bet - They will replace it on the spot for you but O2 would have to send it off for repair.

If you can, make an appointment with an Apple Genius to have it checked.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
2,058 Views
0 Kudos

Go to solution
Anonymous
Not applicable
In response to MI5

‎09-07-2014 11:05

‎09-07-2014 11:05

Thanks

Message 3 of 6
2,052 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to Anonymous
  • 150624 Posts
  • 645 Topics
  • 28689 Solutions
Registered:

‎09-07-2014 11:08

‎09-07-2014 11:08

No problem :slight_smile:
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 6
2,045 Views
0 Kudos

Go to solution
jonsie
Level 94: Supreme
In response to MI5
  • 94937 Posts
  • 611 Topics
  • 7088 Solutions
Registered:

‎09-07-2014 11:11

‎09-07-2014 11:11

Some Apple help here :

https://discussions.apple.com/docs/DOC-3763

http://support.apple.com/kb/ts3281

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 5 of 6
2,041 Views
0 Kudos

Go to solution
Anonymous
Not applicable

‎09-07-2014 11:15 - edited ‎09-07-2014 11:20

‎09-07-2014 11:15 - edited ‎09-07-2014 11:20

Hello @Anonymous and Welcome to the Community Forum,


Have you tried another wall charger and lightening cord just incase the phones battery is dead and it's the charger etc that's at fault.
Message 6 of 6
2,036 Views
0 Kudos
Top Kudoed Authors
View all
Top