iPad order

[Mannas1979]

Hi, hope someone can help I ordered ipad for my little one 2 days ago can't get my new password correct changed it login no sign of order but I have email confirmation for ipad and number for the sim card for new ipad + 20 upfront fee has been taken off bank can anyone help cause customer service is shocking

[Cleoriff]

Hi @Mannas1979 

No-one can help you here. You have to persevere with customer services. 8-8.30am is usually the best time to call, though I phoned at 2pm today and got through to an advisor immediately.

[jonsie]

Unfortunately it's only customer service that can help you with this. Have you gone through the forgotten details link?

Guide: How to find help & contact O2 

[Marjo]

Hey @Mannas1979 , I hope everything will go ok with your order and delivery - let us know if you need any additional help, but customer service should sort you out as mentioned above by @Cleoriff  and @jonsie . Is the iPad a Christmas present for your little one?