Solved: iPad Pro failed, areO2 still liable to repair?

Caeoleth · ‎01-04-2022

Bought an iPad Pro on Pay Monthly in 2018 which recently failed. Took it to the Apple store who ran diagnostics and concluded that the logic board was defective and likely had been since purchase. The Apple Genius who ran the diagnostics said that under EU Consumer Law, O2 may still be liable to fix it, as consumers have legal rights for up to 6 years if there's a fault. Is this correct?

MI5 · ‎01-04-2022

@Caeoleth

Yes it is correct, however, you need to prove that the fault was there from new.

You will need something official from Apple to state this, rather than a guess.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎01-04-2022

@Caeoleth

Yes it is correct, however, you need to prove that the fault was there from new.

You will need something official from Apple to state this, rather than a guess.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pgn · ‎01-04-2022

Don't leave it too long, @Caeoleth - UK Consumer law remains based on EU law for now, but can be changed as a result of the UK having left the EU not so long ago...

https://commonslibrary.parliament.uk/research-briefings/cbp-9126/

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