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iMessage issue - not able to add in My Number

rob4465
Level 1: Joiner
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on ‎19-02-2021 15:06

on ‎19-02-2021 15:06

Hi all,

 

I have an issue with my iMessage where most of the people I message with iPhones show up as 'green messages' - so they are being sent as SMS etc.

 

Now, I have recently moved to an eSIM and notice that if I go to Settings - Messages - iMessage - Send & Receive my Apple ID email address is available but my phone number does not show as it did prior to moving to an eSIM.

 

I'm pretty sure that this lack of being able to add in my own phone number and it not showing up within iMessage is the cause of green messages, rather than blue iMessages.

 

I wondered if anyone could clarify whether this is just due to using an eSIM on the O2 network? I have tried everything else, Network reset, switching iMessage / FaceTime off and back on again.

 

Thanks in advance for any thoughts.

 

Rob

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MI5
Level 94: Supreme
In response to rob4465
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Registered:

on ‎20-02-2021 11:10

on ‎20-02-2021 11:10

Glad you're sorted.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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