I have an issue with my iMessage where most of the people I message with iPhones show up as 'green messages' - so they are being sent as SMS etc.
Now, I have recently moved to an eSIM and notice that if I go to Settings - Messages - iMessage - Send & Receive my Apple ID email address is available but my phone number does not show as it did prior to moving to an eSIM.
I'm pretty sure that this lack of being able to add in my own phone number and it not showing up within iMessage is the cause of green messages, rather than blue iMessages.
I wondered if anyone could clarify whether this is just due to using an eSIM on the O2 network? I have tried everything else, Network reset, switching iMessage / FaceTime off and back on again.
Thanks in advance for any thoughts.
Is your number showing in Settings >Phone >My Number?
I'm assuming this is the cause of the issue.
Yes it will be the issue.
I'll have a look to see how to fix it for you.
Go to Settings – Apple ID – Name, Phone Numbers, E-mail, and look at the “Reachable At” section. Make sure that the number you want to use for iMessage and FaceTime is listed. If it’s blank or incorrect, change/add it.
Next, go to Settings – FaceTime, and look under “You Can Be Reached by FaceTime At”. If the number you want to use isn’t selected (ie, doesn’t have a checkmark beside it,) tap on it to activate it.
Finally, go to Settings – Messages – Send and Receive, and look under “You Can Receive iMessgaes To and From.” Again, if the number you want to use doesn’t have a checkmark beside it, tap on it to activate it.
Thanks very much for the suggestions. I have discovered that by going to Apple ID – Name, Phone Numbers, E-mail the contactable at part DOES list my phone number and Apple ID.
Looking at FaceTime the only thing listed is my Apple ID (no phone number).
Same applies for Messages - Send & Receive - Apple ID shows, however no phone number.
Not sure if it will be easier to reset my phone and start from scratch?
A reset may be an option but I'd check the tips here first.