how can i replace a new sim with the same number?

[Anonymous]

how can i replace a new sim with the same number?

[Anonymous]

Presumably you need a new SIM but want to keep your existing number?

Assuming you are already an O2 customer then get hold of a new SIM and phone O2, they will transfer your existing number, your credit and any bolt-ons onto the new SIM.

If you can't get hold of a SIM O2 can send you one.

[Anonymous]

my o2 sim is permanently blocked
and i've been recommended 2 replace it
but there were my balance in the blocked 1
is it pocible 2 shift balance to the new sim?

[perksie]

Why is it permanently blocked?

If it was not used and has expired then any credit will be lost.

[Anonymous]

its that it was blocked permanently this few days ago n there were my balance ten pounds

[Anonymous]

'Permanently blocked ' could mean anything,

1. barred due to suspected fraudulent use
2. Disconnected due to lack of use
3. you or someone else has reported it lost or stolen
4. blocked in another networks handset
5. breach in T's and C's of use

please be more specific and then someone may be able to help

[Anonymous]

hi

when i replaced my number o2 said it is gonna replace in 1 or 2 workingdays but they havent

So how should i replace my number in o2?

[jonsie]

If you want a new number call customer service. Don't use live chat.

Maybe @MarinaP can move this to a new thread as it's 5 years old....

[MI5]

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@Anonymous wrote:

hi

when i replaced my number o2 said it is gonna replace in 1 or 2 workingdays but they havent

So how should i replace my number in o2?

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Contact CS  and explain what you need http://www.o2.co.uk/contactus