split service and O2 customer service nightmare

[Anonymous]

came from vodafone to O2 bringing my number with me and after 5 working days i can only make calls but not receive them or use my voicemail.

after making dozens of calls and spending hours on hold absolutely nothing has been done.

im disgusted with O2 customer service. baldrick could do a better job and be much more helpful.

all i get is "we've sent an email and are waiting for a response".

no one gives a damn or cares about solving genuine problems that their customers have. you are, however,exceptionally good at taking money off your customers though. well done.

O2 SORT THIS MESS OUT!!!!!!!!!!!!!!!!!!!!!!!!!!

[jonsie]

Have you spoken to Vodafone? It could be that they haven't released the number properly hence the reason O2 will be waiting for the email. The porting team should be calling them rather than emailing.

[Cleoriff]

Yes it certainly sounds as if the number hasn't ported over properly. Just a query...have you turned your phone off and back on again?

[MI5]

It's voda's issue mate - it's them you need to be having a go at.
PS you aren't talking to O2 here either. This is a customer forum.

[Anonymous]

Well, still not connected and O2 still couldn't give a damn. Ive cancelled my direct debit because I refuse to pay for a service (joke) that I cant use and ive been called and sent letters telling me of the "consequences". If only O2 put as much effort into sorting genuine problems out rather than threatening customers then maybe things would get done. O2, you are a disgrace. ps, I'm not intimidated by bullies. Sort your mess out.

[Anonymous]

Hi @alistair_bell Sorry to hear you've had a bad time at O2. Feel free to send me a message with your experience , as I'll feed this back to the rest of the team so that improvements can be made. Also have you read the posts above? Have you try to contact Vodafone?

[MI5]

Intimidated or not, it will be your credit rating that gets ruined.
Your debt will be passed to debt collectors and you will have to take legal action yourself to try and overturn the debt.
Good luck if you choose to go down this route.
It may also be worth you registering your issue with the CEO's office.
I can't give you the email address on here but it's easily found on Google.

[jonsie]

It's a ridiculous amount of time to wait in fairness but you are far better resolving this be it with the CEO,  customer service or the complaint review service. Irrespective of threats the unfortunate truth is that there will be repercussions for you if you choose to go the route you are suggesting and it will be a hell of a mess to sort out later.

[Cleoriff]

Add to that @Anonymous will be the only loser here. It's ok making grand gestures when you are outraged about poor service but O2 wont care that it's your credit rating that is destroyed